This page explains your right to cancel an order, how to return an item, and how refunds work at Vape Superstore UK. Nothing here affects your statutory rights.
Your 14 day right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of receiving them, without giving a reason. You then have a further 14 days to send the goods back. Tell us you are cancelling by emailing Info@vapesuperstoreuk.co.uk with your order number.
Our 30 day returns window
We go beyond the statutory minimum. Unopened, unused items in their original sealed packaging can be returned within 30 days of delivery for a refund or exchange.
Items we cannot accept back
For health and hygiene reasons we cannot accept returns of the following once the seal has been broken, unless the item is faulty:
- E liquids, nicotine salts and shortfills
- Disposable vapes and prefilled pods
- Coils, pods and tanks that have been used or filled
- Mouthpieces, drip tips and any item that comes into contact with the mouth
- Nicotine pouches
This is a standard exemption for sealed goods that are not suitable for return once unsealed. Sealed items in their original condition can still be returned within the windows above.
Faulty or damaged items
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If an item arrives faulty or damaged, contact us within 30 days and we will replace it or refund it in full, including your postage. Please email a photograph of the fault and your order number so we can resolve it quickly.
How to return an item
- Email Info@vapesuperstoreuk.co.uk with your order number and the reason for return.
- We will confirm the return and give you the return address.
- Pack the item securely in its original packaging and include your order number.
- Send it using a tracked service and keep your proof of postage.
Please do not send anything back before contacting us, as we may not be able to identify or process it.
Who pays for return postage
If the item is faulty, incorrect or damaged, we cover the cost. If you are returning an item because you changed your mind, the return postage is yours to pay. Until the item reaches us it remains your responsibility, which is why we recommend a tracked service.
Refunds
Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 14 days. Your bank or card issuer may take a few further days to show the money in your account.
Exchanges
If you would like a different item, the quickest route is to return the original for a refund and place a new order. Contact us if you need help choosing a replacement.
Questions
Email Info@vapesuperstoreuk.co.uk or message us on WhatsApp at +44 121 409 1680. Our support hours are Monday to Friday 9am to 8pm and Saturday to Sunday 9am to 5pm.
Last updated: 8 August 2026.