The Ultimate Vaping FAQ: Everything You Need to Know

Welcome to the Vape Superstore UK Help Centre. We believe an informed vaper is a happy vaper. Below, we have compiled the most comprehensive guide to our products, shipping, and the technical side of the vaping world. Whether you are a beginner or a veteran cloud-chaser, this guide is for you.

1. Ordering and Shipping Information

How long does shipping take within the UK?

We know that when you run out of juice, every hour counts. We process orders 6 days a week. Typically, orders placed before 2:00 PM GMT are dispatched the same day.

Royal Mail Tracked 24: Usually arrives the next working day.
Royal Mail Tracked 48: Usually arrives within 2-3 working days.
Special Delivery: Guaranteed next-day delivery for urgent orders.

Do you offer international shipping?

While our primary focus is the United Kingdom, we do ship to select European and international destinations. Please note that customs regulations regarding vaping products vary by country. It is the customer’s responsibility to ensure that the products ordered are legal in their jurisdiction.

Why is my tracking number not updating?

Tracking numbers usually update once the parcel has been scanned at the regional sorting office. If you receive your tracking number in the afternoon, please allow until 8:00 PM for the first scan to appear in the system.

What are your shipping costs?

2. Product Authenticity and Safety

Are the “Cali-style” vapes like Packman and Fryd authentic?

Yes. This is the most common question we receive. Because brands like Packman, Fryd, and Jeeter Juice are high-demand premium products, the market is unfortunately flooded with fakes. At Vape Superstore UK, we source directly from authorized distributors. Every device comes with a verification seal or QR code. We strongly encourage you to scan these codes on the official manufacturer websites to verify your purchase.

How do I verify my device?

Locate the scratch-off or QR code on the side of the packaging.
Go to the official website of the brand (e.g., https://www.google.com/search?q=PackmanVapedash.com or FrydExtracts.com).
Enter the unique serial number.
The system will tell you if the code has been checked before and if it is genuine.

What is “TPD” and are your products compliant?

The Tobacco Products Directive (TPD) is a set of regulations for the UK and EU. While many of our international “Big Puff” brands are designed for global markets, we ensure that every product we sell meets the rigorous safety and material standards required for sale in the UK. We prioritize your safety above all else.

3. Understanding High-Puff Technology (10k to 100k Puffs)

How can a vape have 100,000 puffs?

The “High Puff” revolution, led by brands like JNR, uses advanced E-liquid management. These devices often feature large reservoirs or multi-tank systems that allow for significantly more liquid than a standard 2ml disposable. When combined with a rechargeable battery, these devices can last for weeks rather than hours.

Will the flavor stay consistent until the end?

In cheaper vapes, the flavor drops off as the battery dies. However, our premium range uses Constant Voltage Output and Dual-Mesh Coils. This ensures that the 10,000th puff tastes just as vibrant as the first.

How long does a 20,000-puff vape actually last?

This depends on your “draw length.”

Light Vapers (50-100 puffs/day): Can last 3-4 months.
Average Vapers (200-300 puffs/day): Can last about 2 months.
Heavy Vapers (500+ puffs/day): Can last 3-4 weeks.

4. Technical Troubleshooting

Why does my vape taste burnt?

A “burnt hit” usually happens for two reasons:

Chain Vaping: If you take too many puffs in a row, the wick doesn’t have time to re-saturate with liquid.
Empty Reservoir: The liquid has run out, and you are heating the dry cotton. Pro Tip: Always wait 5-10 minutes after unboxing a new vape before taking your first puff to allow the coil to “prime.”

My vape is leaking; what should I do?

Leaking is rare with modern disposables but can happen due to pressure changes (like flying on a plane) or extreme heat (leaving it in a hot car).

Fix: Gently blow into the mouthpiece to clear any excess liquid from the center chimney and wipe the exterior with a paper towel.

Why is my device not charging?

Most high-capacity vapes use USB-C.

Check your cable: Ensure you are using a working cable.
Power Source: Avoid using “Fast Chargers” for phones (which can be too powerful). Use a laptop USB port or a standard 1A wall plug.
Clean the port: Sometimes lint from your pocket gets stuck in the charging port.

5. Ingredients and Health

What is in the E-liquid?

Most E-liquids consist of four main ingredients:

Vegetable Glycerin (VG): Creates the vapor clouds.
Propylene Glycol (PG): Carries the flavor and provides the “throat hit.”
Flavorings: Food-grade concentrates.
Nicotine: Either “Freebase” or “Nicotine Salts” (unless it is a 0mg nicotine-free device).

What are Nicotine Salts?

Nicotine Salts (Nic Salts) are a form of nicotine that is absorbed into the bloodstream faster than traditional nicotine. This provides a smoother throat hit even at higher strengths, making them perfect for people transitioning from smoking.

Are there any vitamins or oils in these vapes?

No. We do not sell any products containing Vitamin E Acetate or harmful oils. Our products are strictly for nicotine or flavored vapor use and adhere to industry-standard ingredient safety.

6. Environmental Responsibility

How should I dispose of my disposable vape?

Because disposables contain lithium-ion batteries, they should never be thrown in your regular household bin.

Recycle: Please take your finished devices to a local battery recycling point (found in most UK supermarkets) or send them back to us for proper disposal.

Are there eco-friendly options?

Yes! If you are worried about the environment, we recommend switching to a Refillable Pod System. These allow you to keep the battery and only replace the pod or coil, significantly reducing plastic and battery waste.

7. Account and Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We use encrypted payment gateways to ensure your data is always 100% secure.

Do I need to create an account to shop?

No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, and earn Vape Superstore UK Reward Points for future discounts.

8. Specific Brand Queries (Packman, Fryd, Jeeter)

What makes Packman Vapes so popular?

Packman has gained a cult following due to its high-quality live resin terpene profiles. They offer a “full-spectrum” flavor that is much closer to the natural plant than standard synthetic fruit flavors.

Can I refill a Fryd disposable?

No, Fryd disposables are “closed systems.” They are designed to be used until the liquid is gone and then disposed of responsibly. Attempting to refill them can damage the coil and lead to leaks.

Are Jeeter Juices legal in the UK?

We sell the “non-psychoactive” and nicotine versions of world-famous brands. We ensure that all products sold on our UK platform comply with UK law regarding controlled substances.